About Us
Technology and Information Services provides professional services designed to facilitate the use of technology by District users. We provide specialized technology-oriented solutions by combining the processes and functions of software, hardware, networks, and telecommunications to make Round Rock ISD a world-class District.
Our Technology Infrastructure team supports all the hardware for the district, including system servers, databases, computers, projectors, cameras, networking access points, wireless, VPN, data and internet security, and so much more.
Our Information Services team supports our application software, such as eSchoolPlus student information system and Tyler Munis business system. We manage data between the district and vendor applications, create reports for district and campus users, provide programming support, and new application rollouts.
Vision:
The vision of the Technology & Information Services department is to deliver world class service and support to the students, teachers, administrative staff, and the community of Round Rock ISD.
Mission Statement:
We will provide exceptional services and solutions that enhance the student learning experience through continued innovation.
Key Projects for 2024-2025
Secondary Data Center Redundancy
Student Chromebook Refresh
Windows 11 Migration
Bond Planning
Staff Laptop Refresh
Network Security Enhancements
Cybersecurity Initiatives
DecisionEd Data Warehouse
Badge Access Migration
Data Integrations
Kronos Upgrade
Privileged Access Management

Contact
Technology Center
7700 Cornerwood Drive
Austin, TX 78717
512-464-5160
Help Desk Phone Support:
(512) 464-5167 – Technology
(512) 464-5142 – Info Svcs
Help Desk Online Support:
Submit a Service Desk request to: support@roundrockisd.org
Regular Hours:
Mon-Fri 8am – 5pm – Technology Infrastructure
Mon-Fri 7am – 5pm – Information Services